Frequently Asked Questions
Everything you need to know about our services. Can't find an answer? Contact us .
Visa Services
How long does a visa application take?
Processing times vary by country and visa type - typically 5–15 business days for standard applications, and 2–5 days for express processing. We'll give you an exact timeline during your consultation.
What documents do I need for a Schengen visa?
Generally: valid passport (min. 6 months validity), recent passport photos, flight itinerary, hotel bookings, travel insurance (min. EUR 30,000 coverage), bank statements (last 3 months), and an employment/support letter. Specific requirements vary by your nationality and the embassy.
Do you guarantee visa approval?
No agency can legally guarantee visa approval - that decision lies solely with the embassy. What we guarantee is a complete, accurate application that maximises your chances of success.
Can you process urgent visa applications?
Yes. We offer an express service for many destinations. Contact us immediately if your travel date is within 10 business days.
Corporate Travel
Do you have corporate travel packages?
Yes. We offer tailored corporate travel management including bulk ticketing, hotel negotiations, ground transportation, and dedicated account managers for businesses with regular travel needs.
Can you manage multi-leg international itineraries?
Absolutely. Multi-destination, multi-airline, multi-hotel itineraries are our specialty. We handle all logistics so your team focuses on business.
Charter & Private Aviation
How far in advance should I book a charter flight?
For specific aircraft types, at least 48–72 hours in advance is ideal. For urgent travel, we can often arrange same-day charters depending on availability.
What aircraft types do you have access to?
We have access to light jets, mid-size jets, heavy jets, turboprops, and helicopters through our global network of aviation partners.
Payments & Pricing
How do I pay for your services?
We accept bank transfers, online payments, and mobile money (where available). After we confirm your request and issue a quotation, you'll receive a formal invoice with payment instructions.
Is there a service fee?
Yes - our professional service fee is included in your quotation. It covers consultation, application preparation, follow-up, and full case management until completion.
What is your refund policy?
Service fees are generally non-refundable once work has commenced. Embassy/airline fees follow the respective institution's refund policies. Full details are in our Terms of Service.
Getting Started
How do I submit a service request?
Create a free account, choose your service type, fill in the request form, and submit. One of our consultants will review your request and reach out within 1 business day.
Do I need an account to request services?
Yes, an account is required so we can securely manage your documents, communicate updates, and maintain a full record of your service history.